Privacy Policy

About this Privacy Policy

At Curious Universe UK Limited (“Curious Universe”, we“, “us” or “our”), we are committed to protecting and respecting your privacy. This Privacy Policy aims to give you information on how Curious Universe collects and processes your personal data, how we look after your personal data when you visit us online through our website located at www.curiousuniverse.co.uk (the “Website”) and also inform you of your privacy rights and how the law protects you.

You have the right to make a complaint any time to the Information Commissioner’s Office (ICO), the UK Supervisory authority for data protection issues (https://ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please get in touch via the Contact Us page in the first instance.

When do we collect your personal data?

  • When you visit our Website, browse products or make a purchase
  • When you engage with us on social media.
  • When you contact us by any means with queries, complaints etc
  • When you ask us to email you information about a product or service
  • When you comment on or review our products and service

What type of information do we collect?

We collect two types of information from you. This is anonymous usage data, such as how you use the Website and what pages you visit, as well as personal information, such as your email address and name.

Anonymous usage data

Anonymous usage data cannot be used to identify you, but tells us how you behave on our Website. This will include your IP address (the unique address which identifies your computer on the Internet), as well as any information gathered from various technologies, including one called “cookies”. A cookie is an element of data that most websites transfer to the cookies file on your computer’s hard drive.

What we do with the anonymous usage data you provide to us?

We use the information you give to us in a number of different ways:

  • Website improvements. We collect information to determine how to improve our site by seeing which areas; features and products are most popular. We also keep track of the domains from which people visit us. We analyse this data for trends and statistics, and then we discard it.
  • Customer User Improvements. We use cookie files to track your clicks as you go through the Curious Universe Website, to keep track of items you put into your shopping cart, to record details of page usage, such as how long you stay on a page and to tell us whether you have visited our Website previously. Cookies can be used to generally improve your overall shopping experience, such as remember the contents of your basket between visits.
  • Statistical analysis. We may use the information we collect from you to analyse how you shop and what you shop for. We may also use anonymous information generated by Google Analytics cookies about your use of this website, This statistical information is processed to compile statistical reports on website activity for this site and helps us to optimise our content to better meet the needs of our customers. We may in the future also use other similar cookies to track the same information using other third party advertising providers. Any data collected will be used in accordance with our own privacy policy and Google’s privacy policy.

We never use cookies to store any personal or financial information. For more information about browser cookies, please see www.allaboutcookies.org

The web browsers of most computers are initially set up to accept cookies. You can set your web browser to disable cookies to inform you when a website is attempting to add a cookie. You can also delete at any time cookies that have been added to your computer’s cookie file. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our website.

If you disable cookies you may not be able to use all of the features of our website, such as retrieve your basket for example.

Personal information

Personal Information that we gather will include your name, address, phone number and email address. This is information you enter into our website, such as when you place an order, submit comments and reviews and interact with our online contact centre.

What we do with the personal information you provide to us?

We use the information you give to us in a number of different ways:

  • Processing orders. To process your order ensuring that the personal and financial information you provide is accurate. For this, we use payment systems of a trusted third party (PayPal) to ensure that your payment is safe and that your details are not being used fraudulently.
  • Delivery of orders. For some of our deliveries we use trusted third party service providers. We will share your personal information provided to us with them for example name, delivery preferences and delivery address to ensure that the products and services you buy from us are delivered to the correct address.
  • Customer Feedback. After you purchase from our website you may receive a post purchase customer feedback request. This survey email (via our feedback partner Feefo) is your opportunity to rate and comment on both our service and the products you have bought. There will be a link at the bottom of the Feefo email if you wish to opt-out of this. We may also on occasions ask you to complete surveys that we use to find out about your experience whilst shopping with us for research purposes, although you do not have to respond to them.
  • Data Storage. We may store and process the information you provide to us for a period of time to enable to us to assist with any potential product faults, returns or complaints and to ensure that any allegation of fraudulent use of identity can be properly investigated in the future.
  • Fraud prevention. To prevent fraud or other criminal activity and to make sure your information is accurate, we may pass on the information we have about you to other companies, retailers, financial organisations or other organisations specialising in the prevention of fraud and crime. We are sometimes obligated to disclose the information we have about customers to law enforcement agencies where an allegation has been made of suspected criminal activity.

Storage of personal information

Please be aware that the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Website. any transmission is at your own risk.

We keep the personal information we collect about you in secure environments by using the services of third party companies. Your personal information is protected from unauthorised access, disclosure, use, alteration or destruction by any organisation or individuals.  We work with website storage service providers and our website developers to help store and manage personal data obtained from our website .

Links to other websites

Our website may contain links to and from third party websites. These websites have their own privacy policies. If you follow a link to any of these websites, please make sure that you read their privacy policies before you submit any information to these websites. We do not accept any responsibility or liability for their policies.

No longer wish to be contacted for marketing purposes?

If you do not wish to be contacted about our products or services, you can unsubscribe by emailing us via the Contact Us page, or simply follow the unsubscribe link provided in marketing emails you receive from us.

To update your records or access your information

If you find that the personal information we have about you is inaccurate or needs updating (for instance, you may have changed your name, address etc.) then please get in touch via the Contact Us page so that we can correct it. You can also contact us via this page if you would like to know what information Curious Universe holds about you. To remove any personal information from our records please get in touch via the Contact Us page

Changes to Our Privacy Policy

Any changes we may make to our privacy policy in the future will be posted on this page.
Last updated: 6 January 2019